Refund and Credit Policy

Subscriptions are processed through Stripe. Unless required by law, subscription charges are not automatically refunded after credits have been granted for the billing period.

You can manage or cancel a subscription from the billing portal. Cancellation stops future renewals but does not automatically remove already granted credits.

Generation credits are used when Faceless Clips starts creating a project, batch, script revision, audio regeneration, image regeneration, or related generation task.

System failures, provider failures, and quality-gated final-video failures should return the affected project or regeneration credits when the platform can identify the failed charged action.

Credits are not automatically returned for deleted projects, user-cancelled work, rejected creative preferences, platform policy issues after export, or content the user approved and downloaded successfully.

If a case looks wrong, contact support with the project link and billing email so we can review the ledger.

We may manually adjust credits when provider logs, project state, or payment records show that credits were consumed without a usable output due to a Faceless Clips-controlled failure.